Communicating during a crisis: Promoting safe behaviours dur...

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Overview

At the onset of the pandemic, several state governments launched campaigns to build awareness regarding COVID-19 and preventive behaviours like mask wearing and physical distancing. They also highlighted the importance of getting tested early to curb the spread of the disease and place less strain on the public health system. However, people hesitated to access government health services because of a lack of trust in the healthcare system and fears about treatment and cure. IDFC Institute, along with Noora Health, Behavioural Insights Team (BIT) and a range of communication experts supported the Government of Punjab in their communication initiatives to promote testing in the state.

 

We conducted research in five districts of Punjab on barriers to testing, including manifestations of fear and stigma. The findings informed the launch of a three-month campaign aimed at encouraging testing and normalising it as a preventive behaviour. The campaign toolkit (link to resources) comprises posters, a comic strip, audio clips/jingles and a video. Key messages on the importance of testing were reinforced through various channels to enhance reach and build engagement.

 

 

The campaign was disseminated through both traditional and social media and reached approximately 27,77,875 people. Campaign materials were posted on official channels including GOP, Chief Minister’s Office (Punjab), Punjab State Advisory Council, Punjab Covid Bulletin and various District Public Relations Office (DPRO) pages. The posters, videos and jingles were circulated across all 22 districts in the state through the Department of Information and Public Relations. 

People

Team Lead
Shilpa Rao

Head of State Engagements

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Team Member
Archana Nirmal Kumar

Former Lead - Strategic Communications

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Team Member
Tinaz Mistry

Former Lead, Programs and Senior Associate

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Team Member
Kadambari Shah

Senior Associate

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Team Member
Priya Vedavalli

Associate

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