IDFC Institute studied the role of CSOs in governing the slums of Mumbai before and during COVID-19, and explained ways to improve their collaborations with the government for doing so. For this, the team collected insights of thirty-five representatives of civil society organisations (CSO) and development experts, and did extensive secondary research. The team conducted a roundtable on the 23rd July with the respondents of the study and additional experts from the eGov Foundation.